Shoes Galore UK Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Shoes Galore UK Ltd
64 Wrawby St Brigg
Lincs DN20 8JE United Kingdom
Phone: 01652 408548
Email: Vivienne [at] shoes-galore [dot] co [dot] uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling All parcels are sent Royal Mail Recorded. The delivery charge for the Retail Orders is £4.99|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 3- 5 business days .|
|Back Orders If when you order, your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK, 15% VAT is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01652 408548
(International +44 01652 408548
) or fax us on or write to us at 64 Wrawby St Brigg
Lincs DN20 8JE United Kingdom
Shoes Galore UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Shoes Galore is dedicated to offering you the highest levels of quality and service. If for any reason you are not completely satisfied with any product you order from us, simply return it to us within 14 days of receipt. We will be happy to refund exchange or issue a voucher to spend with us on a future occasion, provided the product has not been worn and is returned in its original condition with its original packaging and receipt. You must return the item to the address on your sales receipt.
" The item is your responsibility until it reaches us. For your own protection, we recommend that you obtain a free proof of postage from the Post Office and send the parcel using a delivery service that insures you for the value of the goods.
" The cost of returning the item to us is your responsibility.
If, after purchase, any product fails to give reasonable wear due to either defective workmanship or materials, please contact Customer Services quoting your order number, name and address, details of the product and reason for the return. We should be able to replace, repair, or refund all or part of the purchase price. Shoes Galore operates under the Sale of Goods Acts.
This does not affect your statutory rights.
Reduced Goods Policy
Shoes Galore offers no returns or exchange policy on any seconds, reduced or sale items.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm